Support · BUILT-TO-ORDER SERVICE

Customer Support Sentinel

Organize incoming enquiries, suggest responses from approved information, and route issues to the right person.

What is included

• Connect one supported enquiry channel
• Use an approved FAQ or knowledge source
• Classify requests and suggest replies
• Escalate unanswered or sensitive questions to your team

What we need from you

Your support channel, approved FAQs and escalation contact. We will confirm requirements and secure access arrangements after your order.

Your deliverable

Categorized enquiries and draft answers or routed tickets, a sample test run, and handover notes for the agreed setup.

Scope and limitations

Autonomous replies, additional channels and sensitive-data use need a separately agreed scope.

Package covers one starter workflow. Third-party accounts, subscriptions, API usage, hosting and messaging charges are separate. Extra integrations, ongoing support and material changes require a separate approved quote.